Course Details

Course Duration

2 Days

Total Credits

10 CME


Course Fees



Abu Dhabi


Smart Healthcare Quality Tools and methodologies

The modern healthcare practice meet lots of challenges and necessitates a focus on performance excellence and complete safety practices. Different approaches and tools have been identified and implemented. Still there are ongoing debates on which to adopt and which to execute. This workshop is focusing on Healthcare Quality Tools and Methodologies and the strategy that could be used to achieve the modern performance indicators such as positive quality, safety, efficiency and client satisfaction.

Learning objectives

  • Illustrate the different quality definitions and dimensions

  • Identify the famous quality guru and their contribution to quality

  • Explain learn idea generating quality tools

  • Explain know how to short list big number of ideas

  • Recognize how to prioritize one or two ideas among a list

  • Practice how to formulate a team to tackle a problem

  • Identify how to build data collection sheet

  • Explain how to identify the main cause that is responsible for most of the problem

  • Explain how to reach to the root cause of a problem

  • Explain and Identify how to plan for a solution

  • Identify how to organize the working space

  • Identify the different types of waste in healthcare

  • Identify principles of Lean and Six Sigma

  • Identify how to develop efficient operation

Course will cover

  • Quality Concepts and Different Quality Definitions

  • Quality dimensions in healthcare, service and manufacturing business

  • Famous Quality Guru and their contribution to Quality & Identify the seven Basic Quality Tools

  • Idea Generating and shorting listing Quality Tools: Brain Storming, Nominal Group Technique and Affinity Diagram

  • Prioritizing Quality Tools: Multi-voting and Prioritization matrix

  • Process Identification and Team forming tool: Flow Chart

  • Root cause Analysis: Fish Bone and The Five Whys

  • Data Collection and Prioritization Tool: Check Sheet, Pareto Diagram and Scattered Diagram

  • Planning Tool: Tree Diagram

  • How to write a Quality Plan

  • How to develop Performance indicator

  • PDCA/PDSA Quality improvement Methodology

  • Case Study on Application of FOCUS PDCA

  • LEAN Methodology and identify the eight waste in healthcare and how to prevent them

  • Principles of Six Sigma

  • The organizing quality tool: Five S in Healthcare

  • How to be efficient business using Just in Time (JIT)

Who should attend

  • All healthcare practitioners and professionals including: doctors, surgeons, dentists, nurses, pharmacists, technicians, and healthcare allied services

  • Healthcare Managers and Leaders

  • Head of Departments

  • Quality leaders and Accreditation teams

  • Infection Prevention and Control Committees

  • Facility Management and Safety Officers

speaker picture 24.jpg

Dr. Abdulla Ibrahim


Medical Doctor, Healthcare Surveyor, Accreditation Specialist

Contact Us:

+971 2 4957060